FAULT NOT SORTED OUT YET

I have logged a Fault regarding my landline FAULT REFERENCE NUMBER 8CRK280316, my landline is dead got no phone or adsl working! the last sms I got from Telkom was. Dear customer, please note that Telkom has identified a network outage in your area. if your service is affected you may report a fault by replying yes to this message. this was yesterday at 13:21. I have now phoned this morning to see if the fault has been resolved I get told the cables have been ****** and can take up to a month to resolve the issue. this is totally pathetic so I'm paying for a service that doesn't even work.