Fault not restored

On Thursday 26 March 2015 my adsl line would not sync, on Friday 27 March 2015 I called to report a fault and was given ref no: 609CRK270315 and received a message that telkom would do their best to resolve the issue with in 2 days, on Tuesday 31 March I received a message that the fault has been restored only to find that it was still not synching when I got home, I do not understand what could take so long to fix this problem and how telkom can send a message saying the fault has been restored when it hasn't and then to top it off they expect me to pay R1000 p/m for a service which I am not receiving? Please telkom attend to my problem.