KW
Karen W
1 reviews | Active since May 2018
13 Aug 2018, 14:57
Fault not resolved for a year now!
Still waiting for a fault to be rectified....have had a Telkom mobile device that hasn't worked properly for over a year now and we continue to get billed. Had a tecnician come out in Jan to solve the issue, he said someone would send someone back within in a week to install a booster to get signal - I chased him numerous times on his cell, after the 4th time he must've saved my number because he doesnt respond at all. Have been in 3 times to the Telkom shops in Hillcrest and they promise to sort but still the same issue. Have emailed the email address ********** and no response. The handset doesn't even switch on now. They need to sort this out and refund us for the past year. So dissapointing!
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Karen W's updateReviewer Update
20 Aug 2018, 11:02Thanks Gerard. A technician came out on Saturday but the issue still exists.
The problem is that the January fault has not been rectified and that was Sifiso who confirmed that the signal in the house was not good and that a booster was required and that this would be sorted in a week to 10 days. That was Jan and it wasn't sorted. After calling him, talking to him he still promised and then he stopped taking my calls so I would kindly SMS him and then he just ended up completely ignoring me. Hillcrest Telkom looked up the fault and tried to open it again, still nothing. The phone by Februay was not even working/switching on at all. I tried again with Telkom Hillcrest and told them about the handset too, they said they would reopen the fault by emailing someone who could help? Still noone! Steven arrived this Saturday: said I should've taken the handset in! Hillcrest didnt advise that, but I said to Steven, the issue was the signal before the handset. So now he tells me I must take the handset in!? The signal is the problem too, the calls dropped all the time! He left and then returned when I was unavailable, said he forgot to check the signal but stood at the front door and said to my husband that it's fine...problem is the office is inside the house and there is no siganl there. We have been paying for a service for over a year that doesnt work. 1.We need to be reimbursed for this. 2.Have a booster installed and 3. get a different handset, and no we are not paying for a handset which Steven suggested! This is just ridiculous! I hope you can see and understand this. Thank you Gerard.
KW
Karen W's update20 Aug 2018, 11:02
Reviewer Update
Thanks Gerard. A technician came out on Saturday but the issue still exists.
The problem is that the January fault has not been rectified and that was Sifiso who confirmed that the signal in the house was not good and that a booster was required and that this would be sorted in a week to 10 days. That was Jan and it wasn't sorted. After calling him, talking to him he still promised and then he stopped taking my calls so I would kindly SMS him and then he just ended up completely ignoring me. Hillcrest Telkom looked up the fault and tried to open it again, still nothing. The phone by Februay was not even working/switching on at all. I tried again with Telkom Hillcrest and told them about the handset too, they said they would reopen the fault by emailing someone who could help? Still noone! Steven arrived this Saturday: said I should've taken the handset in! Hillcrest didnt advise that, but I said to Steven, the issue was the signal before the handset. So now he tells me I must take the handset in!? The signal is the problem too, the calls dropped all the time! He left and then returned when I was unavailable, said he forgot to check the signal but stood at the front door and said to my husband that it's fine...problem is the office is inside the house and there is no siganl there. We have been paying for a service for over a year that doesnt work. 1.We need to be reimbursed for this. 2.Have a booster installed and 3. get a different handset, and no we are not paying for a handset which Steven suggested! This is just ridiculous! I hope you can see and understand this. Thank you Gerard.