FAULT NOT RESOLVED AFTER 9 MONTHS
<p>Our cables were ****** in December 2015. On 30 March 2016 I received my courtless unit, but could only make calls. On 31/03/2016 I've logged the fault (49CWZ310316) which was closed without it being resolved. On 09/04/2016 I had to log a new fault (31CWZ090416), this was also closed without being fixed. On 09/05/2016 a new fault (419CWZ090516) was logged, again it was closed without it being fixed. On 02/06/2016 a new fault was logged (408CWZ020616), it's stil open. Everytime I do a follow up call, it's being logged at a higer level, but nothing happens. And every month I must pay my full rental, and if I don't pay Telkom disconnect my service then I have to pay reconnection fee. I've logged a billing dispute ( ********** 3) on 01/12/2016, and received the message, they can't process it until the fault on the line is fixed. Can someone please tell me if Telkom still believes in client services? Why do I have to pay rental but I don't get value for my money?</p>
Thanks Moenieb.
Also note that your Canal Walk walkin Centre did a SIM swap and I still can't receieves calls. One of teh consultants mentioned that they suspects the SIM card/phone instrument was not registered before it was removed from the Telkom premises.
Thanks Moenieb.
Also note that your Canal Walk walkin Centre did a SIM swap and I still can't receieves calls. One of teh consultants mentioned that they suspects the SIM card/phone instrument was not registered before it was removed from the Telkom premises.
Telephone not yet fixed, not even a telephone call, but I received my sms to remind me about my outstanding balance? Are you planning to resolve this fault still in my lifetime?
Telephone not yet fixed, not even a telephone call, but I received my sms to remind me about my outstanding balance? Are you planning to resolve this fault still in my lifetime?
Good day Moenieb, I'm still waiting on your con****ants to contact me?
Good day Moenieb, I'm still waiting on your con****ants to contact me?
Still nothing from Telkom, both my land line and cellphone connected to this account has been suspended, but teh technical department cannot fix the fault. Telkom is no quick to disconnect their services for non payment, but they don't give me service for all the rental amounts received since 31/03/2016.
Still nothing from Telkom, both my land line and cellphone connected to this account has been suspended, but teh technical department cannot fix the fault. Telkom is no quick to disconnect their services for non payment, but they don't give me service for all the rental amounts received since 31/03/2016.