FAULT NOT REPAIRED FOR # WEEKS

TELKOM FAULT REF 200CTK180316, escalation ref 840451<br> On the 13th of March my line was disconnected. We reported this via return SMS on the day and followed up with reports on the 14, 16 & 18th of March when the fault was officially noted on the system. We were then informed that there was a bulk fault in the area caused by *********** technicians cutting over cables. The call centre agents stated that the service will be restored by the 21st of March and my account will be adjusted with a credit for the time I did not have a service. Follow up calls were made on the 22th & 24th of March but the service was not restored. I received an invoice for payment this morning (30th) without any credits for downtime and we still do not have service! Spoke to a call centre agent just now and was informed that line will be restored tomorrow - 31st March but could not commit. I requested for the contact details for the CEO's office to escalate the issue and was informed to call this number - ***. Which does not exist!!!<br> I am however going to move to a mobile service provider for both my voice and data.<br>