ZB
Zeyn B
1 reviews | Active since Dec 2010
15 Apr 2016, 09:37
Fault not repaired for 9 days
Every month I have a technical problem with my telkom line.I reported the fault on the 6th of April.Every day I call the call centre to get progress on the fault.Only on the 12th of April was it assigned to a technician and he is scheduled to come out on the 20 th April to fix fault.What nonsense.I spoke to supervisor Kenneth who assures me that we will attend to the fault and keep me updated.Not a chance...he never did.I called again today and the agent kept me holding for 20 minute's,saying that she is looking for Kenneth.I'm sick and tired of this frustration...I am moving over to Neotel <br>
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Telkom's replyOfficial
15 Apr 2016, 11:20Hello zeyn,
As per our email correspondence, the fault is awaiting the dispatch of the next available technician.
A escalation has been sent with a copy of your complaint to our assigners and management for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
As per our email correspondence, the fault is awaiting the dispatch of the next available technician.
A escalation has been sent with a copy of your complaint to our assigners and management for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply15 Apr 2016, 11:20
Official
Hello zeyn,
As per our email correspondence, the fault is awaiting the dispatch of the next available technician.
A escalation has been sent with a copy of your complaint to our assigners and management for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.
As per our email correspondence, the fault is awaiting the dispatch of the next available technician.
A escalation has been sent with a copy of your complaint to our assigners and management for urgent assistance with the dispatch of a technician.
Regards
Noleen
Telkom Social Media Team.