Fault not repaired but technician closed fault off

<p>Hi. I have not had a proper line for months. Line is at present dead. Logged a fault. Technician closed off without repairing or contacting me. Call center does not want to escalate but wants to open a new fault, that means I go back into the queue and yet another long strectch with no line. I am also being billed for rental and ADSL but am not able to use it properly.</p> <p>Surely Telkom can provide a solution after being in this business for many decades.</p> <p>Can this matter please be escalated?</p>