Fault not repaired

I reported a fault 709CRK291015 on Thu Oct 29 2015 for a noisy phone line that also causes my ADSL to lose sync intermittently. It was closed on Nov 10 2015 without anybody actually attending to my fault. I only received phone calls every few days asking if my fault has been repaired.<br> <br> I have now had to report the fault again 790CRK101115 which means I am put in the back of the line again. <br>