Fault not repaired

My 2 Internet and phone lines went dead on Monday 2015/02/09 reported fault on 2015/02/10 341CRK100215 and 344CRK100215. I have to phone to get an update regarding the fault. Telkom tracking system was last updated 2015/02/10 escalating the fault via Telkom escalation no joy no feedback. Today I called again to try and get an update, and if there at least was now a time frame for service to be repaired, but you cannot even get through to a consultant. I stayed on the line waiting for a consultant for over a hour just for the phone to go dead as a door nail in my ear.