Fault not repaired

A fault was logged for our landline on Tuesday 1 September 2015. Today I checked their track a fault and it states there that the fault was restored on Saturday 5 September! When I phoned the fault number they tell me that a technician was only assigned yesterday after 10 days! I am without a landline or an ADSL line but am still being charged by my service provider and have to use a cell number to stay in contact with people. This is totally unacceptable