Fault not recognized or acknowledged

<p>I called your call centre on the 2 October to log a fault, i was told, the systems were offline but there was a fault on my line. I called in on the 3rd, with no avail, i thereafter went online and logged a fault with ref 291CNK031016, i received an sms and THAT WAS IT. No one contacted me thereafter, and everytime i go to the front office, i am told they will escalate and thats all they can do. Its been a week and a half and my voice part of my DSL is still not working. Is this how Telkom treats their paying customers. I am not impressed i can understand high fault volumes as well as weather conditions BUT send a sms acknowling my fault and that it weill be attended to, I am not impressed and would prefer a manager contact me.</p>