Fault not fixed since May- 5 Months

I have an outstanding fault on my line which has been opened in May 2015. We are now in October and my line speed has deteriorated to unacceptable levels. I have a 4MB uncapped line and cannot even connect at 1MB at the moment. I had logged an initial fault in May but since that call has not been closed I cannot even log another call. <br> Telkom definately does not have acceptable levels or even processes to monitor their nservice or else surely a call logged in May whould have been resolved by now.<br> Please can someone help as this is really ridiculous. The fault that is still open is 258CTK300515