Fault not fixed after 2.5 weeks

Phone and ADSL line not working since 29 June 15. Reported same day. Escalated 2 July. No action. Told on 6 July will be fixed by 9 July... A lie!!! Technician only assigned after multiple calls on 13 July ie after 2 weeks... Today Fri 17 July and still no contact as promised by a technician and not fixed. Telkom service delivery unacceptable. Told its due to workload but not acceptable no fixed plan in place to repair yet after 2.5 weeks and repeated calls. Does Telkom care about its customers? I think not!