Fault not fixed

<p>Hello Peter, I logged a call with telkom on Friday (17/02/2017) asking them to assist me with the data connection problem. I did state that the land line is also dead. I was given a reference number 158CTK170217, and was told that the technician will attend to my call within 48 hrs. I called again the next Tuesday trying to find out why wasn't my call yet attended to, as 48 hrs had passed. I even made a threat that if I don't receive any service on that particular day, then I will continue canceling my contract with Telkom. At around 15:00 I received a call from one of telkom's technicians, who was at my house to check for a fault. He eventually found my wife, then continued with his checks. He found that one of the telkom poles was knocked down, and cables were missing. I have been in contact with telkom numerous times regarding the fixing of the pole (since Wednesday to be precise), and up until today, no one has attended to the pole and the missing cables. It's now weekend and I will have another weekend without the data that I am religiously paying for. I am even thinking of a change of service providers, but then service providers also get the line rental from telkom, which leaves me at their mercy. I don't know who to turn to but if I could at least get responses (of which I hardly get any) from Telkom about how they plan to resolve this matter. </p> <p> </p> <p>As much as their staff try to assist us when we call, I seriously don't want to hear another any of them telling me again that they are running some tests. WE KNOW WHERE THE PROBLEM IS, WE JUST WANT TO SEE IT RESOLVED. STOP RUNNING UNNECESSARY TESTS, IT WON'T HELP. CABLES ARE MISSING, AND NEEDS TO BE REPLACED. </p> <p> </p> <p>I hope this message reaches the Telkom Management so I can get correct information/responses and my query gets resolved speedily</p>