MvdW
Marianne van der Walt
1 reviews | Active since Aug 2011
08 Mar 2016, 09:34
FAULT NOT FIXED
Had a lightning strike directly on modem on 25 Feb 2016. Reported fault on 26 Feb 2016. Ref number 272CTK260216. To date no Technician to fix this fault. This is a business line ***. Had several conversations on facebook, with absolute no repair date or proper feedback.<br> <br> It took Telkom 7 days to hand it over to technical team as per sms`s received dated 3 Mar 2016. <br> <br> I am fed up with this incompetence with the customer always last in line. <br> <br> Today day 11 without service.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
08 Mar 2016, 11:04Hello mvdweets,
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply08 Mar 2016, 11:04
Official
Hello mvdweets,
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
As per our email correspondence, we currently attending to the query and will be in contact with further progress.
Regards
Noleen
Telkom Social Media Team
Best regards,