Fault not being resolved

Call was logged on the 21st of December 2015, techiniahian was assigned to repair the fault. Techinichain was dispatched on the 30th of December and phone worked for one day. Just to expirience the same problem the next morning. Call was escalated but no feedback or update has been received and fault is still persistante. Call ***. This problem was experienced a number of times in 2015 but keeps returning. This is impacting my business as I cannot work from home and has a financial impact to me. Telkom needs to resolve this ASAP