Fault not being attended to

Hello,

The landline that we have is not working. I have logged the fault twice online and there has been no movement to fix the problem. The subcontractor that attended to our fault the last time failed to do the following:

1. Actually fix the problem 2. Close the fault and now we cannot subsequently log a new fault

As a result we are not being attended to.

Please can you get our fault sorted out.