Fault not being actioned

Please attend to the fault on my line. I have logged the issue January 30.<br> <br> I have tried to escalate it through your web portal, but it does not want to take the fault # I was given (1250CRK300115) I tried to shorten it to just the last part - 300115 - but pressing the submit button just disables it without any further feedback.<br> <br> Please, I am paying for a service not being provided. <br> <br> Our infrastructure my part of Bryanston is embarrassing and needs an overhaul. But at least provide a connection over 1 MBps while we continue the wait for broadband.<br> <br> Telkom number starts with (011) 462 ***x