Fault not attended to for weeks; previous fault cancelled without fixing it

Fault 3CRK160118 has still not been resolved, and the fault I logged before that for the same issue was closed without fixing the line, so my line has been down for weeks.

I'm have tried to send a e-mail via your website directly to you, but that function doesn't work - the form won't submit - so this appears to be my only option at this stage.

I find it incredible that you will leave faults outstanding for weeks, without any escalation or procedure that flags these issues to your senior management.

Not impressed at all with your poor / lack of delivery!