Fault not assigned to technician in 3 weeks

How long does it take for managers to assign reported faults to technicians to be fixed???<br> Where are these people? Why aren't they doing their work? The landline is down for 3 weeks now.<br> A fault was logged to Telkom, ***<br> Every time we phone the call centre for a progress report, they say they will escalate the fault, but with absolutely no result. Progress stays the same. The managers still haven't assigned the fault to a technician. That is what the call centre say.<br> Pathetic!!!