Fault logging system incorrectly confirms that faults are logged

My Telkom line (both telephone and ADSL) is down now for 48 hours. This is partly due to Telkom’s poor line stability, but also to your poor fault logging system and process. After only logging the problem the 5th time(!) (and requiring me to speak to an operator) I received a call reference number. 2 days ago I logged a call via Telkom’s fault logging website, which confirmed that the fault was logged successfully. By yesterday I logged the call via my Telkom app (which I only installed for fault logging purposes). It confirmed that there was no record of an outstanding logged call and then confirmed that I logged the call completely via the app. When I again did not receive a confirmation, I logged another call via the app. Again it told me that no previous call was logged, but that I now logged the call successfully. After still not receiving a SMS ref no. I logged a call telephonically via IVR and after still not receiving a ref no., I logged a call via an operator who gave me a ref no. Get the picture?? Please sort out your mess. This is not even second-world standard.