Fault logging on a SmartVoice 100 package for a Pensioner of Telkom (Ex-Employee) who is 80 years old

I have made no less than 15 phone calls to Telkom since 1 February 2025. In the last 2 weeks I have escalated my calls to their Call Centre. This is to report a fault on a SmartVoice 100 connection not working for almost the last month now. I have been issued with a number of different instructions. First told I must phone sales because there are 2 profiles, then Sales says I must log a fault because there is not 2 Profiles but OpenServe has cancelled the service - which we never requested. I have already received 3 fault logging numbers and they keep cancelling the number stating the issue is resolved. IT IS NOT RESOLVED!! The line needs to be resolved. PATHETIC SERVICE to one of your retired employees!!!!!