Fault Logged with No Progress

Our telephone and ADSL Line is completely dead. I logged a fault with Telkom on the same day with reference 352CWK200116. It has been a week and the line is still not repaired. Every time a technician comes out, looks at the problem, and then leaves again. The next day is followed with an agent phoning me asking if the line has been fixed. I provide them with an update, saying no, and then I get a message that a technician will be sent. And then the same story repeats. It is too hard work for the agents to fix so they just pass the bucket. If this continues, I demand a refund on my bill for the days that I have no telephone. I am paying Line Rental and for Internet Services that I am unable to use. I am also no longer receiving any form of SMS updates on the matter. This tells me that Telkom \fixed"the problem on their side"