Fault Logged Two weeks ago

On the 18th November I logged a call with my ISP, Afrihost, that there was no internet.<br> I have since followed up with them everyday, and all they say that a Telkom technician has been assigned, and there is a high work load, hence the delay. <br> Yesterday, 1st December I phoned Telkom to ask what is going on, and they could not give me answer to what is happening, except that a technician has been assigned.<br> I am now paying for a service that I am not receiving, and find it unacceptable to wait TWO weeks for something to be resolved and have no knowledge of what is going on.