Fault logged, still no resolution

I logged a fault on 14/12/2017- slow line and then on 18/12/2017- line not working. My line is still not working. I have called Telkom on numerous occassions now and am told that a technician will be sent out. It has been over 2 weeks and nothing has been done to resolve this issue. I have internet subscriptions that I have had to pay for despite not having internet as my line is down. I am out of pocket because of telkom and see no sense of urgency on their behalf. I would appreciate a timeline for resolution, a truthful one rather than some pie in the sky generic statement made from the call centre agents. Fault number 97ARK141217.