Fault logged over a week ago and no progress

Good day, we logged a fault 10Jan16: landline & ADSL not working. Indicated that the box on the mast appears loose & most likely requires somebody to physically repair. Have had intermittent to mostly no ADSL or telephone signal since returning home 02Jan16. Have followed up telephonically at least twice, each time advised the matter is being attended to and escalated (after waiting around 20 minutes due to \high call volumes"which I interpret as actually being completely understaffed to deal with number of customers...) Apart from the first text message with the fault number we have had no follow up regarding the status of our fault from Telkom. This morning I tried to log another fault and was unable to as the fault is still open. Tracking the fault only indicates the text message was sent informing us of our fault number (10Jan16)"