FAULT LOGGED ON LANDLINE ***5

I reported a fault on the 18th November and to date the fault has not been resolved. I called the call center and was told that a technician was sent to sort the fault (twice by the way). But nothing has been done. I call the call center and wait for over an hour on the line just to be told that it will be escalated. WHat is happening to the service delivery in this country. We pay a fortune for telecommunications but do not get the level of service that we deserve. TELKOM, WHEN WILL THIS BE SORTED OUT???