Fault logged on Friday, nothing done by the following Tuesday!

I have a 100Mbps fibre line with Telkom. It went down on Friday. The fault was logged that evening.

It is now Tuesday the following week, still nothing done about it.

I have home security cameras which I now cannot access, my child's baby monitor which I now cannot view remotely, my Showmax and Netflix accounts which now do not work. If something happens at my house and I cannot view it due to this fault, who is liable? Who is going to pay me back for the time I've lost from my subscriptions.

I have called the Kloof Regional office on ********** 851 and the Hillcrest Regional office on ********** 818 to find out where the technicians are, but I am told they cant help me?!

Still waiting for a technician to fix my line, which is the most expensive fibre line you can get, and no help. Even when I call 10210 I am told that a technician has been allocated to the job, but no one can tell me when, who or what their cell number is.

Utterly appalling service from Telkom!!!! At the end of this contract, I promise, I will no longer be a Telkom customer, this I can guarantee!!