Fault logged on 31/12/2017 not attended to yet

Logged a fault with Telkom iro my internet on the 31/12/2017 and I'm still waiting for my internet service to be restored. I've called three times already only to be told it will be repaired as soon as they can locate a technician. They say problem with underground cable. It's been 10 days and I'm thinking of migrating to another ISP. Ridiculous service from Telkom. My line is not syncing and therefore I am unable to use the internet due to a line fault. Fed up and furious