Fault Logged Not Attended To

I logged a fault with Telkom on 2 October 2017 for my ADSL line that is not working, fault number 19CTK021017. I followed up several times up to today and no joy at all. How can it take them a month to resolve an internet issue. I even escalated, *** - not that the escalation helped at all. I would like to know am I going to get a refund for a month's charge as I had no internet access for a whole month. Like all companies, Telkom is quick to take your money, but another issue when it comes to service delivery. My feedback received now was that they will be here tomorrow at 11:40. Let's see if that is going to happen.