Fault logged. Fault not repaired.

My e-mail to Telkom:<br> <br> My adsl service has still not been restored since Dec 2015.<br> This morning I waited for a Telkom technician who already previously advised me that the fault was not at my residence.<br> <br> Nevertheless, I allowed him to fiddle around but with no results. I conducted a speed test while he was there to show him that my line has not been fixed. He clearly looked confused and told me that he will \refer it". Though I have no doubt that all he did was close the call.<br> <br> Further"