Fault logged and no response

A week ago I logged a fault on my adsl line. It has only been 2 months since first getting the service and this is the 5th time it has gone down. No response on action that will be taken. The call centre is ridiculous and it takes a long time to even get anywhere. They do not respond on social networks either. I went into the store at greenstone and after waiting for over half an hour I was told that I have logged the fault, and it cannot be logged twice.<br> <br> My neighbor has a line which has been working all the time.<br> <br> What service am I paying for? When will any action be taken to restore the connection? <br> <br> Extremely disappointed.