ND
Neville D

1 reviews | Active since Sept 2015

04 Sept 2015, 17:58

Fault logged 30/07/15

I have been sitting for over a month without this fault having been fixed. No telephone no internet. On several occasions since logging a fault I have had to call in as no feedback was provided. Up until this morning 04/09/15 no technician had been assigned to resolve. The fault had even been escalated by the call centre without any results 3 weeks ago. Unfortunately Telkom is the only company I can use for Internet acces in my area, or else my contract which ends this month would be cancelled.<br> <br> Can't wait until Neotel has expanded their network to include my area

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Replies (1)
Telkom
Telkom's reply04 Sept 2015, 18:07
Official
Hello Instinctjhb,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Department and feedback will follow.

Your reference number is SM142502.

We apologize for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
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