Fault logged 28 days ago unresolved

<p>I logged a fault - 132CNK171216 - 28 days ago, and this has not been resolved. I visited the Telkom Pavilion store in Durban a week ago, and I was called by the Telkom technicians while I was in the store, he assured me that my issue would be dealt with as a matter of urgancy. However, since then, I have NOT been contacted by anyone at Telkom. The same fault was logged 3 times last year, and each time, it was resolved after almost 2 weeks, and all 3 times the fault was in the Westville exchange. The lack of contact and follow up actions from Telkom is unacceptable. </p>