Fault logged 10Jan16 still no response

Logged a fault 10 Jan, received ref no, still only entry on web fault tracking is ref number sent via sms. Reported via HelloPeter, received blanket response, still no feedback. Am becoming increasingly despondent that there will be any response due to volume of reports on daily basis of similar nature by others...<br> As a country we are in desperate need of other providers in this market, Telkom can't seriously continue to have monopoly over 20 years as a \democracy"??? In this day and age being connected to the world is essential to our survival as a fast crumbling country....<br> Feel sorry for Telkom employees."""