EJ
Elize J
1 reviews | Active since Feb 2016
22 Sept 2016, 07:20
Fault logged ***6
<p>On the 6th September, I have logged a call with Telkom regarding my ADSL line that was out of order and a noise on the telephone line. The problem with the ADSL line has been solved, but the noise on the telephone line is still there and since monday 19th September, the telephone line is completely dead. When you dial the home number, it is ringing in the exchange but not at home. Everytime you dial 10210, they inform you that a technician has been assigned to the problem, but this problem is still not solved. This is getting very annoying now, as we are unable to make us of the telephone line. Reference number 626CRK060916 refers.</p>
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Replies (3)
Telkom's replyOfficial
22 Sept 2016, 15:28Hi ElizeJ73,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply22 Sept 2016, 15:28
Official
Hi ElizeJ73,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
EJ
Elize J's updateReviewer Update
28 Sept 2016, 12:10Good day, this is now 5 days down the line, still no reply from Telkom, not even an update on the call logged. The telephone line is still out of order, and still nothing has been done about it. Totally annoyed with Telkom at this stage.
EJ
Elize J's update28 Sept 2016, 12:10
Reviewer Update
Good day, this is now 5 days down the line, still no reply from Telkom, not even an update on the call logged. The telephone line is still out of order, and still nothing has been done about it. Totally annoyed with Telkom at this stage.
EJ
Elize J's updateReviewer Update
04 Oct 2016, 07:32Good morning, can Telkom please supply me with the contact name and telephone number, as well as the email adress for the Area Manager for the technical department in the West Rand. I am still waiting for the issue to be resolved since the 6th September, and still nothing has been done.
EJ
Elize J's update04 Oct 2016, 07:32
Reviewer Update
Good morning, can Telkom please supply me with the contact name and telephone number, as well as the email adress for the Area Manager for the technical department in the West Rand. I am still waiting for the issue to be resolved since the 6th September, and still nothing has been done.