Fault Logged 02/09/17 still no Technician assigned

1. Fault report logged 02/09/17 Ref 19CNZ020917 for ********** 2. Followed up 05/09/17 still no Technician assisgned. Escalation logged Ref F234022 3. Followed up 07/09/17 still no Technician assisgned, waiting feedback from escalation 4. Followed up 08/09/17 still no Technician assisgned, waiting feedback from escalation 5. Followed up 10/09/17 still no Technician assisgned, waiting feedback from escalation 6. Followed up 10/09/17 still no Technician assisgned, waiting feedback from escalation Contact Centre 10210 refuses for you to speak to the Supervisor to complain. 7. Logged a complaint on hello peter 12/08/17, received a response that they have not attended due to the heavy workload and will contact me shortly. They issued me with a reference number AI ********** but still have not been contacted.

I have been following up with the Technical desk on a daily basis but they unable to help me get this resolved