fault line not fixexd and moved

our line was struck by lightning in december, we logged a call to have it fixed in early jan. they only came in feb to fix the line, it worked for 1 day and is not working again. i have called telkom numerous times and the line goes dead, i logged a complaint online and no one came back to me. calls are not free when calling from a cell phone, and your call center keeps me on hold for 45min each time. my cable also needs to be moved as they put it in the wrong place and this is why it keeps getting struck by lightning and never works. i will not pay my full account as i have not been able to use the phone now for the 3rd month in a row and would like a credit passed. please get back to me urgently, i run my business form here and this is affecting it.