Fault Line - *** - Ref number 37CTK210715

Background: 20/07/2015 Account activated. 21/07/2015 call Telkom to log fault on the line. 24/07/2015 call Telkom to follow up on the fault reported. Operator informs me that Telkom does not have enough vehicles and step ladders to attend to the maintenance calls. I then get conferenced in with a technician(Adam no ***). Adam agrees to come on 25/07/2015 between 08h00 and 09h00. Tried calling him that whole morning to find out where he is and his phone was off. 27/07/2015 08h27 call Telkom to follow up on fault reported(call duration 14.11minutes). 29/07/2015 call Telkom to follow up on fault reported. Request call centre agent to speak to a senior person. Blanche, team leader speaks to me and promise to contact me before the close of business with feedback. 16h47 call Telkom to follow up with Blanche regarding the matter. No one knows who she is or where she is. Speak to another so-called team leader(did not get her name), she tells me to phone back tomorrow as no tech available to assign. 14/08/2015 posted all correspondence on Telkom Facebook page. Get told that tech is assigned. Today is the 17th of August, still waiting for TELKOM!!!