Fault less than a week after installation

Dear Telkom<br> After my last HP post, my line was installed. However, it was not activated. And to be honest, I do not even know if this was done because the first time I tried to use my brand new shiny landline, IT DID NOT WORK. I call the call centre, who inform me that there is a fault. I am unable to be at home to waste another day while I sit around waiting for a technician. So I would like my line cancelled with immediate effect. I also expect to NOT receive a bill, as I have not received a working service. I requested the line to be cancelled yesterday, which was apparently escalated, but am still awaiting feedback. The longer this takes, the more money you will try to bill me. <br> Please disconnect my line asap and keep the bill.<br> Thanks