FAULT LEFT UNATTENDED FOR 24 DAYS

A report for a faulty line was lodged on 14 August 2015. <br> Follow-up calls have been made every day since, sometimes twice each day. We keep getting told that the fault is being processed and that a technician has been dispatched, but no one has come through and the issue is left unresolved. The fault has been escalated twice and on two occasions we have been given Technical Supervisors' names who, when we follow up, suddenly do not exist. <br> <br> Twice, we have been promised a call-out on the day of the call, and no one has arrived to fix the phone line.<br> We have tried alternative numbers and the number for the CEO,s office (to which there has been no answer).<br> <br> Our MAIN business line is out of use for almost a month now. We have lost a month's worth of business, and as a sales business, our clients often find us. It has become out of hand, with no progress or indication that anyone is taking the matter seriously. <br> <br>