1 reviews | Active since Nov 2016
Fault in the area for more than two weeks
<p>We have been logging the same fault for two week to telkom. Each time they say it is a problem in the are. We did however hava a techncian come and check for our one line. This line's internet got working again BUT our other Telkom line has been off now for two weeks. No calls and no internet. We are running a business, where everyone needs to run off the one line. This makes it hard to check what we need to check as our company needs internet access for us to work. Now it has resulted in our one line being overloaded and we have to work for two weeks with frustration as we are all connected to only one line. Not to mention that we can't get to all our calls, as we only have one functioning line. AND everytime we phone the call centre is states that all clients will get credited for the down time. I truely hope that on our next bill there will be credits. Although the credits cannot help the business we are currently losing due to HELKOM's poor service.</p>
We have been logging the same fault for two weeks to telkom. Each time they say it is a problem in the area. We did however hava a technician come and check for our one line. This line's internet got working again BUT our other Telkom line has been off now for two weeks. No calls and no internet. We are running a business, where everyone needs to run off the one line. This makes it hard to check what we need to check as our company needs internet access for us to work. Now it has resulted in our one line being overloaded and we have to work for two weeks with frustration as we are all connected to only one line. Not to mention that we can't get to all our calls, as we only have one functioning line. AND everytime we phone the call centre is states that all clients will get credited for the down time. I truely hope that on our next bill there will be credits. Although the credits cannot help the business we are currently losing due to HELKOM's poor service.
We have been logging the same fault for two weeks to telkom. Each time they say it is a problem in the area. We did however hava a technician come and check for our one line. This line's internet got working again BUT our other Telkom line has been off now for two weeks. No calls and no internet. We are running a business, where everyone needs to run off the one line. This makes it hard to check what we need to check as our company needs internet access for us to work. Now it has resulted in our one line being overloaded and we have to work for two weeks with frustration as we are all connected to only one line. Not to mention that we can't get to all our calls, as we only have one functioning line. AND everytime we phone the call centre is states that all clients will get credited for the down time. I truely hope that on our next bill there will be credits. Although the credits cannot help the business we are currently losing due to HELKOM's poor service.
Why do I have to send all these docs, just to get my service up and running???? This again is more hours I have to spend on making your poor service work again. Just an update, one of your technicians was here again yesterday. And nothing is working yet. Aparently there is a problem on a different box outside now.
We need this fixed as soon as possible. keep in mind that our other line's internet is slow since we moved premises. That issue has not been sorted for almost a year now. What does this say about your client service?
Why do I have to send all these docs, just to get my service up and running???? This again is more hours I have to spend on making your poor service work again. Just an update, one of your technicians was here again yesterday. And nothing is working yet. Aparently there is a problem on a different box outside now.
We need this fixed as soon as possible. keep in mind that our other line's internet is slow since we moved premises. That issue has not been sorted for almost a year now. What does this say about your client service?