Fault has still not been resolved

I logged a fault via the Telkom website last week, for a problem with my landline. I followed up as I had only received progress reports via sms to say it is with the technician. I called the call centre on Saturday and had the problem escalated. It stil has not been resolved and the progress is still unknown. My landline number and somebody else's seems to be crossed and this is extremely frsutrating, as I am unable to receive calls, and my ADSL is not working. My reference number for this fault is 899CRK200515. I will also not be held liable for calls which are made by the other customer should they be billed to me!