FAULT FOR ALMOST TWO MONTHS AND STILL WANT PAYMENT ?

Logged a fault on my line and got a reference (Dear Customer, Fault 3CTK161119 has been created for Service ID **********. Telkom will endeavor to resolve the problem ASAP. ) the line was super slow but now it’s just not working no Internet no service ! I contacted Telkom numerous times and was advised that this fault will be resolved by the 18 Nov 19 as it is a problem at the exchange and Technicians are busy working on it still to date NO SERVICE! am disgusted at this pathetic service I will reverse my payments at the bank and want to cancel this stupid service , ALMOST TWO MONTHS NO RESPONE AND SERVICE FROM TELKOM NO SERVICE AND NO RESPONSE PATHETIC !!!!!! , I AM MOVING TO WEB AFRICA FOR R600 A MONTH WITH BETTER AND FASTER INTERNET !!!!!! YOU CHARGE ME ALMOST R1000 FOR NOTHING !!