fault for a month

I am rather really disappointed and appalled by the service from Telkom. I reported fault for my mom on the 21st Feb and to data line is still not working. In fact the deadline on the is 18 March? How can a deadline on a fault be a month away? Every day with fail I call to follow up and I can only speak to different people at the call centre. I have mentioned the importance of this line as I have a sick father who has to liaise with the hospital daily as they call the house phone to check on his progress. On Monday after I even fought a technician was sent out but my sick father couldn't go and open the gate for him as mom had gone out to get medication for him. He didn't inform anyone that he was coming as requested and he then promised to come back later that afternoon and to date nothing. Every day is a different day and service what so ever. This is not only ridiculous but unacceptable as well. Almost a month without service. I have no words to describe how I feel. It's even a shame considering I worked for the company and know they can do better that. <br>