Fault fixed - NO INTERNET

My mom logged a fault on her line 18th November - DEAD LINE - cables ****** - we waited as I know these types of faults take a while. Fault was closed 22 December - has dialtone - NO DSL SYNC. My mom does business from home via internet & lost money due to line being down.<br> <br> NOW, line is SUSPENDED & a tech won't of course come out. There's no way to get through to the call centre to request credit in order to get line OUT OF SUSPENSION.<br> <br> We have been very understanding regarding the time it will take to get this issue resolved, but now this is RIDICULOUS. To allow customers to lose money then suspend line ANYWAY and NOT PROCESS A CREDIT AUTOMATICALLY.<br> <br> I am very disappointed in the service & not even sure if we'll get a response here :/<br> <br> If ANYONE is interested in helping a single mom out - please contact urgently to arrange for FULL credit & unsuspending line as WE COULD NOT USE THE LINE AT ALL AND STILL CAN NOT!!