JD
Jennifer D
1 reviews | Active since Feb 2011
13 Jan 2016, 08:58
Fault escalation - no response
Since November 2015 I have had issues with my Telkom line and wifi. Problem was reported - technicians came out but still the problem did not get resolved. I have then logged many faults with many ref numbers since. I need my Telkom line and wifi working URGENTLY!!!!!! I was without both for the entire December period. I have called again this week and even escalated the problem with no response. Please can someone come out today. This is becoming frustrating!!!!! Escalation number 806517. Fault refer 123CNK070116. Please can a technician sort this out today!
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Telkom's replyOfficial
13 Jan 2016, 09:41Hello jady34,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback.
We do apologize for any inconvenience caused.
Your reference number is: SM186863.
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback.
We do apologize for any inconvenience caused.
Your reference number is: SM186863.
Kind Regards
Colleen
Telkom Social Media Team
Best regards,
Telkom's reply13 Jan 2016, 09:41
Official
Hello jady34,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback.
We do apologize for any inconvenience caused.
Your reference number is: SM186863.
Kind Regards
Colleen
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback.
We do apologize for any inconvenience caused.
Your reference number is: SM186863.
Kind Regards
Colleen
Telkom Social Media Team
Best regards,