Fault does not get fixed after 2 Faults logged

Since 11 November 2015 I logged a fault with telkom regarding my ADSL service being very slow and not syncing at the right speed. The technician only contacted me on the 1st of December 2015 informing me that they will look into my fault. The 2nd of December 2015 the fault was closed and my ADSL line was much better, then on the 15th of December 2015 my line started dropping and every time it reconnected my sync speed was lower until a week later where my 4mb line was 2.9mb with speed tests of 1.3mbps down and 0.41mbps up and my ping was 87ms and even as high as 1033ms. After numerous Facebook messages and attempts to have the port recreated with no effect a technician contacted me this morning at 09:54 to check what my fault was. After 3 phone calls and a really bad attitude they manged to get my line synced at 4.6mb because that was the only way to get my upload to sync at the right speed. Barely 1 hour after the fault was closed my line once again started to drop every few minutes syncing lower every time! After my case in March and April this year with ICASA against telkom my line was properly fixed an I had no problems for about 6 months. Now again the same problem not fixed.