Fault closed without repair

Logged a call with Telkom SA for no service. Got a reference number and gave my cell number for contact. No information sent through but an engineer came through when I was out. Daughter denied him access but the call has been logged as closed now whilst I have no service.<br> Attempting to log a second problem on the web site since the original call was not fixed, but there's no reference number sent to my cell phone. Listing shows only closed calls, new problem logged does not register despite completing the process twice.<br> When looking at logged calls the new call does not register. Been through the process twice so far. So I cannot log a call for no service because when I go through the process no reference is sent to my cell phone and no reference can be found on the web site. Calls logged are marked as closed because an engineer attended but was unable to get access and no information is sent to the cell phone listed.<br> So 1) How do I report a fault when the web site will not register a new problem. 2) When the call is closed without resolution how do I escalate it. 3) How can I get service back ? problem reference number 103CRK230115.<br> Thanks, Gary.