Fault closed when issue is not resolved

<p>Call logged 2016/6/15. Very high latency, a clear indication of a congested exchange after Telkom over sold on the exchange. Call closed 2016/06/25.... Issue is still there and after multiple escelations as I cannot work with such a high latency they just showed me they will close my call if I think of getting the service I paid for. Rather oversell on an exchange and mess with other peoples service to make more money than proving a paid for service. And dont come with the best effort ****. I had zero issue for 10 years now you over sell and congest the exchange and I just get my fauilt report closed.</p>